Refund policy

Return and Refund Policy

Last Updated: July 30, 2026

At Cozmelo, customer satisfaction is important to us. Should your purchase not meet your expectations, you may request a return or refund under the terms outlined below.

Order Cancellations

Orders may be canceled within 24 hours of being placed. To request a cancellation, email info@cozmelo.com and include your order number.

After the 24-hour cancellation period, we cannot guarantee that your order can be canceled because it may already be processing. Orders that have already been shipped cannot be canceled.

When an order has shipped, you may request a return after it has been delivered, subject to the conditions in this policy.

30-Day Return Period

Return Window: You may request a return within 30 days of receiving your order.

Condition: To qualify for a return, the item must be:

Unused
In its original condition
Returned with its original packaging, tags, accessories, and included documents

Easy Returns: Our customer service team will provide instructions and assist you throughout the return process.

Restocking Fee: We do not charge a restocking fee.

Return Shipping Costs

Damaged, Defective, or Incorrect Items

Cozmelo will cover the return costs when an item:

Is different from what was ordered
Arrives damaged due to shipping or carrier handling
Is defective

Please contact us promptly after receiving the item and provide your order number, a description of the issue, and any requested photographs or supporting information.

Change-of-Mind Returns

The customer is responsible for the actual cost of return shipping when:

The wrong item was ordered
The item does not fit
The item is no longer wanted
The customer otherwise changes their mind about the purchase

Original shipping charges are non-refundable.

How to Start a Return

1. Contact Customer Service

Email info@cozmelo.com with your order number and the reason for your return.

2. Prepare the Item

Securely pack the item in its original packaging. Include all original tags, accessories, documents, and other materials that came with the product.

3. Ship the Return

After your return request is approved, we will send you a return authorization email containing the applicable return address and shipping instructions.

Please send the item using the carrier or shipping method provided or recommended in the authorization email. Returns should not be sent without first contacting our customer service team.

Refunds

Once your return is received, we will inspect the item to confirm that it meets the eligibility requirements described in this policy.

When the return is approved, the refund will be initiated to the original payment method. Please allow up to 7 business days for us to initiate the refund. The time required for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

We accept eligible exchanges for a different size, color, or product.

To request an exchange, email info@cozmelo.com with your order number and the item you would like to receive. Our customer service team will provide the next steps and confirm whether the requested replacement is available.

Orders That Have Not Arrived

When an order has not arrived within the expected delivery window, contact info@cozmelo.com and include your order number.

We will investigate the shipment with the carrier. If the package is confirmed to be lost, you may choose between:

A replacement shipped at no additional cost
A full refund to your original payment method

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, health, or safety considerations.

Any product that is excluded from returns will be clearly identified as non-returnable on its product page before purchase.

Policy Changes

Cozmelo reserves the right to revise this Return and Refund Policy at any time.

Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage customers to review this policy periodically. Continued use of our website after a policy update constitutes acceptance of the revised policy.