Shipping policy
Shipping Policy
Last Updated: July 30, 2026
At Cozmelo, we aim to make your shopping experience simple and dependable from checkout through delivery. This Shipping Policy explains where we currently ship, how long orders generally take to arrive, and what to do if you experience a delivery issue.
Shipping Availability
We currently ship to addresses within the United States of America.
Free Shipping
Cozmelo provides free standard shipping on all eligible orders within the United States, with no minimum purchase requirement.
Any applicable shipping charges or optional expedited delivery fees will be clearly displayed during checkout before your order is submitted.
Order Processing
Order Cutoff Time
Orders placed before 5pm PST will begin processing according to the handling timeline below.
Orders placed after the cutoff time will be processed on the following business day, which may add one additional business day to the estimated delivery timeframe.
Handling Time
Orders are typically processed within 1–2 business days, Monday through Friday.
Orders placed on weekends or recognized holidays will begin processing on the next available business day.
Once your order has been processed and prepared for shipment, it will be transferred to one of our shipping carriers.
Estimated Delivery Time
Our standard shipping estimates are as follows:
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Order handling: 1–2 business days
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Carrier transit: 6–8 business days
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Total estimated delivery: 7–10 business days
Business days are Monday through Friday and do not include weekends or recognized holidays.
Delivery dates are estimates rather than guarantees. Actual delivery times may be affected by carrier delays, severe weather, holidays, high order volumes, incorrect address information, or other circumstances outside Cozmelo’s reasonable control.
Shipping Carriers
Depending on the destination and availability, orders may be delivered through trusted carriers such as:
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USPS
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UPS
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FedEx
Cozmelo may select the most appropriate carrier and shipping service for each order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.
You may also check the status of your shipment through our Order Tracking page:
[Insert Order Tracking Page Link]
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Changes to This Shipping Policy
Cozmelo reserves the right to revise this Shipping Policy when necessary. Any updates will be posted on this page, along with a revised “Last Updated” date.
We encourage customers to review this policy periodically to remain informed about our current shipping practices.
Questions and Support
For additional assistance, please visit our FAQ page or contact our customer support team.
Contact Information
Store Address:
123 Parkview Terrace
Vallejo, California 94589
United States
Email: info@cozmelo.com
Phone: +1 (916) 620-9505
Customer Service Hours:
Monday through Friday
9:00 AM–5:00 PM Pacific Time
We aim to respond to email inquiries within 1–2 business days.